Job Description

Join our team at Delta Airlines as a Virtual Customer Support Specialist! This full-time position offers a competitive salary of $45,000 – $50,000 per year. You’ll be working a flexible schedule with opportunities for remote work. Our team values work-life balance, and we encourage our employees to find a routine that suits their lifestyle. Our dedicated support team operates during standard business hours, with options for early morning or evening shifts. Enjoy numerous benefits including health and dental insurance, paid training, vacation time, and opportunities for professional development.

Responsibilities

Assist passengers with inquiries ranging from flight bookings, change requests, and cancellations to addressing concerns and providing accurate information regarding our services.
Utilize problem-solving skills and in-depth knowledge of our services to handle customer interactions through phone, email, and chat.
Ensure that every customer interaction reflects the Delta Airlines brand and customer commitment by maintaining attention to detail and providing a friendly demeanor.
Handle high-stress situations and provide timely, effective solutions to ensure customer satisfaction.
Empathize with customers, understand their needs, and enhance their travel experience.
Maintain customer records, document issues, and follow up as needed to ensure resolution.
Collaborate with fellow specialists and other departments to ensure a seamless customer experience.
Receive training to confidently represent Delta Airlines with expertise and professionalism.

What You Need to Succeed

Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive attitude.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Comfortable working remotely and independently, with the ability to stay organized and self-motivated.
Empathy and patience when handling customer inquiries and complaints.
Experience with customer service platforms and tools (phone, email, chat) is a plus.
Strong attention to detail and a commitment to providing high-quality customer support.

Benefits

Competitive salary ranging from $45,000 – $50,000 per year.
Flexible working hours with options for remote work.
Comprehensive benefits package, including health and dental insurance.
Paid training to ensure you are equipped with all the tools for success.
Generous vacation time and opportunities for professional development.
Work-life balance is prioritized in a flexible and supportive environment.